Privacy Policy

Last updated: 13 November 2025

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This Privacy Policy describes how Botanik by Jorji (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from botanikbyjorji.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

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For purposes of this Privacy Policy, “you” and “your” mean the individual using the Services - whether you are a customer, visitor, or another individual whose data we collect under this Policy.

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By using or accessing any part of our Services, you agree to the collection, use, and disclosure of your personal information as described below. If you do not agree, please do not use our Site or Services.

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Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or for legal or regulatory reasons.

When we update this Policy, we will post the revised version on this page and update the “Last updated” date. Continued use of the Site following any changes constitutes your acceptance of the revised Policy.

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How We Collect and Use Your Personal Information

To operate effectively, we collect personal information about you from a variety of sources. The type of information collected depends on how you interact with us and the Services you use.

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In addition to the specific uses set out below, we may use your personal information to:

• Contact details: name, email, phone number, postal and shipping address

• Order details: products purchased, order number, payment confirmation, delivery information

• Account details: username, password, and account preferences (if applicable)

• Communications: information you include in messages or forms, such as support requests or product reviews

 

Information We Collect

Information You Provide Directly

When you use our Services, we may collect the following information that you provide to us:

• Contact details: name, email, phone number, postal and shipping address

• Order details: products purchased, order number, payment confirmation, delivery information

• Account details: username, password, and account preferences (if applicable)

• Communications: information you include in messages or forms, such as support requests or product reviews

 

Some features of the Site require you to provide certain personal information. You may choose not to provide information, but doing so may limit your ability to use these features.

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Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and interaction with our Services (“Usage Data”). This includes:

• Device and browser type, operating system, and IP address

• Pages viewed, time spent on pages, referring websites, and search terms

• Information about your network connection and interaction with Site features

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We collect this information using cookies, web beacons, pixels, and similar technologies. See the Cookies section below for more details.

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Information from Third Parties

We may receive information about you from trusted third-party providers that assist us in delivering our Services, including:

• Wix.com Ltd, which provides our website hosting and analytics tools

• Payment processors (such as Stripe or PayPal) that securely process transactions and billing details

• Marketing and analytics tools (e.g., Google Analytics, Meta Ads) that help us understand user behaviour and improve performance

 

We handle all such data in accordance with this Privacy Policy.

 

 

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to operate effectively, remember your preferences, and improve your browsing experience.

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Cookies are small data files placed on your device that store information about your visit. We use cookies for:

• Essential site operations (e.g., shopping cart, login)

• Analytics to measure website traffic and performance (via Wix Analytics and Google Analytics)

• Marketing and personalisation, to show relevant content or ads

 

Most browsers accept cookies automatically, but you can adjust your browser settings to delete or reject cookies. Please note that disabling cookies may affect site functionality.

 

For details about Wix’s use of cookies, see https://www.wix.com/about/cookie-policy.

 

How We Use Your Information

We use personal information to:

• Process and fulfil orders, including shipping and returns

• Communicate with you regarding orders, support, and updates

• Improve our products, content, and website performance

• Send marketing or promotional materials (where you’ve opted in)

• Prevent fraudulent, abusive, or illegal activity

• Comply with tax, accounting, and regulatory requirements

 

We will never sell or rent your personal information to any third party.

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How We Share Personal Information

We may share your personal information in the following situations:

• With service providers who perform functions on our behalf (e.g., web hosting, payment processing, analytics, logistics, or email distribution)

• With marketing and business partners who assist us in reaching audiences or promoting our products

• With regulatory or law enforcement authorities if required by law or legal process

• With related entities or successors in the event of a merger, sale, or business restructuring

 

All third-party providers are required to safeguard your personal information and use it only for the purposes we authorise.

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Storage and Security

We store information electronically through secure servers and trusted third-party providers (including Wix). We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
However, no online system is completely secure. If you believe your information has been compromised, please contact us immediately at hello@botanikbyjorji.com.

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User Generated Content

If you submit reviews, testimonials, or comments publicly on our Site or social media, please note this information becomes publicly visible. We are not responsible for how others may use or share information you choose to make public.

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Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy, security, or content of those websites. You should review their privacy policies before providing personal information.

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Children’s Privacy

Our Site and products are intended for adults. We do not knowingly collect information from individuals under 16 years of age. If you believe a child has provided us with personal data, please contact us to remove it.

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Security and ​Retention

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

However, no system is entirely secure, and we cannot guarantee absolute security of information transmitted online.

We retain your personal information only as long as necessary to fulfil the purposes described in this Policy, comply with our legal obligations, or resolve disputes.

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Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Access: to request a copy of the personal information we hold about you

• Correction: to update or rectify inaccurate information

• Deletion: to request deletion of your personal information, where legally permissible

• Withdrawal of consent: to opt out of marketing communications at any time

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To exercise these rights, please contact us using the details below. We may require verification of your identity before responding.

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You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any email we send. Transactional or administrative emails (e.g., order confirmations) may still be sent as necessary.

 

Complaints

If you have concerns about how we handle your information, please contact us first.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

International Users (Including the United States and EU)

If you access our Site from outside Australia, please note that your information may be processed and stored on servers located in other countries, including Israel, the United States, or Europe (as operated by Wix and our third-party providers).

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We take steps to ensure that international transfers comply with applicable data protection laws, including recognised safeguards such as Standard Contractual Clauses.

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While Botanik by Jorji is an Australian business and not directly subject to U.S. or EU data laws (such as CCPA or GDPR), we aim to uphold the same high standards of transparency and fairness.

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If you are a resident of the U.S. or EU and wish to exercise any local privacy rights, please contact us at hello@botanikbyjorji.com, and we will assist you in good faith.

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Contact Us

If you have questions, concerns or complaints about our privacy practices, or wish to exercise your rights, please contact:

Botanik by Jorji
📧 hello@botanikbyjorji.com
🌏 botanikbyjorji.com
Australia